1. Who We Are
MyTakeout is an online takeaway ordering platform that helps customers discover restaurants, place food orders, and allows restaurants to receive and manage those orders. This Privacy Policy explains how we collect and use personal information when you use our website, mobile app, restaurant tools, or related services.
2. Information We Collect
We may collect information you provide directly, including your name, email address, phone number, delivery address, postcode, account preferences, restaurant details, support messages, and order details.
When you place an order, we process information about the items ordered, restaurant selected, delivery or collection choice, order notes, order status, and transaction references. Payment card details are handled by payment providers and are not intended to be stored directly by MyTakeout.
We may also collect technical information such as device type, browser type, IP address, approximate location derived from your postcode or device settings, log data, and usage information to keep the service secure and reliable.
3. How We Use Information
We use personal information to:
- Create and manage customer or restaurant accounts.
- Process, confirm, and update takeaway orders.
- Share order details with the selected restaurant.
- Provide customer service and restaurant support.
- Save addresses, preferences, favourites, and order history.
- Send service messages about orders, accounts, and security.
- Improve search, recommendations, reliability, and safety.
- Detect fraud, abuse, technical issues, or policy breaches.
- Comply with legal, tax, accounting, and regulatory duties.
4. Sharing Information
We share order information with the restaurant you order from so they can prepare, manage, and complete the order. This may include your name, order items, phone number, delivery address, collection details, and order notes.
We may share information with trusted service providers that help us run the platform, including hosting providers, authentication providers, analytics tools, payment processors, email or messaging services, support tools, and security services. These providers are only permitted to use information as needed to provide their services to us.
We may disclose information if required by law, to protect our rights, to prevent fraud or misuse, or as part of a business transfer such as a merger, sale, or restructuring.
5. Cookies and Similar Technologies
We use cookies, local storage, and similar technologies to keep you signed in, remember preferences, support checkout, measure usage, and improve the service. You can control cookies through your browser settings, but some parts of the service may not work properly if essential cookies are disabled.
6. Data Retention
We keep personal information for as long as needed to provide the service, maintain order records, resolve disputes, meet legal and accounting requirements, prevent fraud, and enforce our terms. We may anonymise information when it is no longer needed in an identifiable form.
7. Security
We use reasonable technical and organisational measures to protect personal information. No online service can be guaranteed to be completely secure, so you should use a strong password and keep your account details private.
8. Your Rights
Depending on where you live, you may have rights to access, correct, delete, restrict, or object to certain uses of your personal information. You may also have the right to request a copy of your information or withdraw consent where processing is based on consent.
To make a privacy request, contact us using the details below. We may need to verify your identity before responding.
9. Children
MyTakeout is not intended for children to use without appropriate permission from a parent or guardian. We do not knowingly collect personal information from children where this would require parental consent.
10. Changes to This Policy
We may update this Privacy Policy from time to time. When we make changes, we will update the date at the top of this page. If the changes are significant, we may provide additional notice in the app or by email.
11. Contact Us
If you have questions about this Privacy Policy or how your information is handled, contact MyTakeout at:
Email: support@mytakeout.co.uk
Website: https://mytakeout.co.uk